Deposit first steps
Build the record that protects the deposit before charges become final.
Use this when: A student is moving in, moving out, cleaning, returning keys, or reviewing a deposit deduction.
First move
Build a timestamped photo record before possessions move in or before keys are returned.
Do first
- Take wide photos and close-ups of every room, appliance, floor, wall, window, bathroom, and key set.
- Compare the current condition to move-in proof, lease terms, and the landlord's cleaning standards.
- Ask for every deduction in writing with an itemized amount, reason, photo, invoice, or repair estimate.
Save as proof
- Move-in photos, move-out photos, video walkthroughs, and timestamps.
- Cleaning receipts, maintenance requests, texts, emails, portal messages, and key-return proof.
- The lease, move-out instructions, deduction letter, invoices, and any damage photos from the landlord.
Log in when
- Charges look inflated, vague, duplicated, or unrelated to the student's unit.
- The landlord will not provide itemized proof.
- The student cleaned first and wants Guardrail to review whether a final certified clean should be sponsored.
How Guardrail helps
We compare the charge list against the proof packet, separate normal wear from actual damage, help draft the dispute, and review final certified cleaning support after preliminary cleaning.
Request help is inside the account.
Log in after joining to create a request record, add documents and photos, and get a human next move.
Log in